Summary
We are a well-established mid-sized tech firm headquartered in Montreal, seeking a Remote Customer Support Specialist to join our inclusive and collaborative team. This role offers exceptional remote work flexibility, allowing you to contribute from Montreal or anywhere within Quebec, supporting our diverse customer base.
Bilingual skills in English and French are highly valued to effectively engage with our clients. Our company culture prioritizes continuous learning, employee well-being, and a supportive environment designed to help you grow professionally while balancing your personal life.
If you are a mid-career professional looking for meaningful career development in one of the best online jobs Montreal has to offer, we invite you to explore this opportunity.
Responsibilities
- Respond promptly and professionally to customer inquiries using CRM software, including Zendesk.
- Collaborate with team members through remote communication tools like Slack and Zoom to resolve customer issues.
- Identify customer needs and provide clear, effective solutions in both English and French.
- Document customer interactions and follow up to ensure satisfaction and issue resolution.
- Support continuous improvement initiatives by providing feedback from customer interactions to relevant teams.
Qualifications
- Proven customer service experience with strong communication skills in English and French (bilingual required).
- Familiarity with CRM platforms such as Zendesk and remote work tools like Slack and Zoom.
- Excellent problem-solving abilities and remote collaboration experience.
- Ability to manage time effectively and work independently in a remote setting.
- Additional experience in part-time remote roles or tech support is a plus.
Benefits
- Flexible remote work options, including part-time schedules tailored for Montreal-based professionals.
- Competitive salary aligned with experience and skills.
- Comprehensive health benefits to support your well-being.
- Home office stipend to help create a comfortable work environment.
- Ongoing career development and learning opportunities.
Call to Action
If you’re ready to advance your career with a supportive Montreal tech company that values flexibility and diversity, apply now to join our remote customer support team. Submit your application today and take the next step toward a balanced and rewarding work-from-home job.