Job Title: Remote Customer Support Specialist – Work from Home Job with Equipment Provided
Job Summary
Reliable Tech Services Ltd, a respected mid-sized technology service provider in the United Kingdom, is seeking a dedicated Remote Customer Support Specialist to join our expanding customer care team. This fully remote role is ideal for UK-based professionals looking for work from home jobs that provide equipment to set you up for success without personal investment. Benefit from a supportive environment where your communication skills and problem-solving abilities can flourish, all while using the proven technology and tools supplied directly to your home workplace.
Responsibilities
- Support customers remotely by providing clear, timely, and effective assistance using company-provided equipment.
- Utilise CRM software to manage customer inquiries, maintain accurate records, and track issue resolution progress.
- Diagnose and troubleshoot common product or service challenges through remote communication channels including phone, email, and chat.
- Prioritise and manage multiple customer requests efficiently while working within flexible schedules.
- Collaborate with team members and management to escalate complex cases and ensure customer satisfaction.
- Participate in regular training sessions and adopt new remote working tools and practices supplied for your home workspace.
- Adapt workflow to meet company standards while embracing inclusive and transparent communication with colleagues and customers alike.
Qualifications
- Excellent communication skills with a patient and friendly approach to customer service.
- Experience in customer service roles, preferably in technology or related industries.
- Proficiency with CRM software, and ability to learn new digital tools quickly.
- Strong problem-solving skills combined with effective time management and self-motivation in a remote work setting.
- Familiarity with computer hardware and basic equipment setup is a plus, ensuring you can comfortably utilise wfh equipment provided.
Benefits
- Work from home jobs equipment provided — we deliver all necessary IT equipment directly to your doorstep.
- Flexible work hours that support a balanced lifestyle tailored to your personal commitments.
- Competitive salary package rewarding experience and dedication.
- Comprehensive paid training ensuring you are confident and effective from day one.
- Inclusive employee wellness programs designed to support physical and mental health.
- Access to continuous professional development opportunities within an established UK company.
- Secure and reliable remote work environment backed by company-provided technology.
Why Apply?
Choosing Reliable Tech Services Ltd as your next employer means embracing a rare opportunity within work from home jobs that provide equipment near me for UK-based professionals. We understand the importance of having the right tools and flexibility to thrive remotely, which is why our Remote Customer Support Specialist role comes fully equipped to enable productivity and success without the common remote work challenges. Our supportive culture values clear communication, steady career growth, and work-life balance, ensuring you feel connected and empowered despite the distance. Join us to build a fulfilling career with a stable, inclusive company that prioritises your experience and wellbeing every step of the way.
Become part of a forward-thinking team where your skills make a difference, and your home is your productive workspace with the right equipment always provided.