Customer Support Specialist – Remote Part Time
Join TechForward Solutions as a Customer Support Specialist in a remote part time role designed for flexibility and growth. We are an inclusive, innovative technology company based in the United Kingdom, committed to fostering a supportive culture that values diversity and work-life balance. This role offers flexible working hours and the opportunity to make a meaningful impact by delivering exceptional customer support from the comfort of your own home.
At TechForward Solutions, we believe in empowering our team members with both autonomy and collaborative spirit, encouraging you to take initiative while working closely with a friendly and proactive community. If you’re seeking a remote part time position that respects your time and provides room for professional development in a tech-savvy environment, this could be the perfect fit.
Key Responsibilities
- Provide efficient remote support to customers addressing inquiries and product concerns via multiple channels.
- Use CRM software such as Zendesk or Salesforce to track, manage, and update customer communications and case progress.
- Resolve customer issues through knowledgeable conflict resolution, escalating as needed for timely solutions.
- Document interactions accurately to improve future service and maintain consistent customer relationship records.
- Balance multiple customer inquiries simultaneously, maintaining high-quality customer support across all service touchpoints.
Qualifications
- Excellent communication skills, both written and verbal, critical for clear and empathetic customer interactions.
- Experience working with CRM systems, preferably Zendesk or Salesforce, to streamline customer case management.
- Ability to multitask effectively while managing various customer inquiries and administrative tasks.
- Strong problem-solving skills with a calm, solution-focused approach to common and complex customer issues.
- Prior experience in a remote part time customer service or support role is advantageous but not mandatory.
Benefits and Perks
We understand the importance of flexibility and personal growth, which is why our package includes:
- Flexible working hours to fit your lifestyle and commitments.
- A remote work opportunity allowing you to work from anywhere within the UK.
- Competitive salary that values your expert contributions on a part-time basis.
- Paid training to develop your skills further and keep you updated on latest tools and company processes.
- Access to a supportive team environment fostering collaboration, sharing feedback, and mutual respect.
- Opportunities for professional development through workshops, mentoring, and career progression pathways.
Why Apply?
If you are a motivated UK-based professional seeking a remote part time position with flexibility, clear role expectations, and a positive team culture, TechForward Solutions welcomes your application. Join us to grow your customer support expertise in an environment that respects your work-life balance while advancing your career within a forward-thinking tech company. Take the next step and become part of our dedicated team supporting customers with care and expertise.
Apply today to start your journey with TechForward Solutions, where your skills and growth matter.