Customer Support Specialist – Chewy Work From Home (Remote, UK)
At Chewy, we’re passionate about connecting pet lovers with high-quality products and exceptional service. As a recognised leader in e-commerce for pet food and supplies, we blend innovation with genuine care for pets and their owners. This role offers a unique opportunity to join a collaborative, inclusive, and growth-driven team, all from the comfort of your own home in the UK through our chewy work from home program.
As a Customer Support Specialist, you’ll be at the heart of our customer experience, providing excellent service that supports pet owners in making the best choices for their pets. If you have a friendly, empathetic approach to helping others and thrive in a flexible remote work environment, this role was made for you.
Joining Chewy means becoming part of a company that values your contribution and professional growth, while supporting your work-life balance. The chewy work from home model offers flexibility alongside competitive pay, career development, and comprehensive benefits designed to keep you energized and inspired.
Key Responsibilities
- Respond promptly and effectively to customer inquiries via phone, email, and chat, delivering empathetic and accurate support.
- Assist customers with order placement, tracking, and resolving issues related to pet products to ensure satisfaction.
- Utilise CRM software to document customer interactions and maintain up-to-date, detailed records.
- Identify and resolve concerns with patience, demonstrating a problem-solving mindset to create positive customer experiences.
- Collaborate remotely with team members to share knowledge, improve processes, and contribute to a supportive work environment.
Qualifications
- Excellent written and verbal communication skills, with the ability to convey information clearly and professionally.
- Demonstrated customer service experience in a remote or flexible work setting.
- Familiarity with CRM platforms and basic computer proficiency to handle digital customer interactions efficiently.
- Strong patience and empathy towards customers, understanding their needs and concerns.
- Proactive problem-solving ability that supports quick and effective resolutions.
Benefits & Perks
- Enjoy the flexibility and comfort of chewy work from home, supporting work-life integration.
- Flexible working hours to suit your lifestyle and commitments.
- Competitive salary that recognises your skills and contributions.
- Comprehensive health benefits to support your overall well-being.
- Opportunities for career development within a fast-growing e-commerce leader.
- Exclusive employee discounts on a wide range of pet products.
Why Apply with Chewy?
Chewy is committed to a mission that goes beyond business: improving the lives of pets and their owners by providing outstanding products and compassionate customer care. We believe in supporting our employees just as much as we support our customers, fostering a safe, inclusive, and supportive remote work culture where you can thrive professionally and personally.
By joining Chewy’s chewy work from home team, you become part of a company that values your voice, encourages your growth, and connects you to a community passionate about pet welfare. If you seek a meaningful role with flexibility, stability, and room to grow, this is the perfect opportunity to make an impact from your home.