Join Capita Jobs Leeds as a Customer Service Advisor
Capita is a respected leader in business process outsourcing and professional services across the UK, delivering innovative solutions for government, finance, and telecommunications sectors. We are currently recruiting for Customer Service Advisor roles based in Leeds, offering you the chance to join a reputable company known for its supportive culture and career growth opportunities.
As part of the Capita jobs Leeds team, you will play a vital role in providing excellent customer service, solving problems effectively, and helping clients through clear communication. Our Leeds-based positions offer competitive salaries, training programs, and a collaborative workplace to support your personal and professional development.
Key Responsibilities:
- Deliver exceptional customer service in line with Capita standards, ensuring positive client experiences.
- Use CRM software to record and manage customer interactions accurately.
- Identify and resolve customer concerns promptly through effective problem-solving techniques.
- Communicate clearly and empathetically with customers across various channels, including phone, email, and chat.
- Contribute to continuous improvement by providing feedback on common customer issues and suggesting enhancements.
Qualifications:
- Proven experience in customer service or client-facing roles.
- Excellent verbal and written communication skills.
- Strong IT literacy, including familiarity with CRM software.
- Ability to demonstrate empathy and patience when assisting customers.
- Problem-solving mindset with attention to detail.
Benefits of Working with Capita Jobs Leeds:
- Competitive salary reflecting your skills and experience.
- Flexible working hours to support a healthy work-life balance.
- Access to comprehensive training programs for ongoing career progression.
- Employee pension scheme to help secure your future.
- Exclusive employee discounts and perks.
- Supportive and inclusive workplace culture located conveniently in Leeds.
If you are ready to take the next step in your career and join one of the leading employers offering customer service roles in Leeds, we encourage you to apply today. Explore current Capita jobs Leeds and become part of a team committed to your success.