Customer Experience Specialist – Chewy Work From Home Role
At Chewy Pet Products UK, we believe in creating meaningful connections not only between pets and their owners but also between our team and the customers we serve every day. As a well-established and customer-centric e-commerce platform specialising in pet products, we take pride in our commitment to a transparent, inclusive, and supportive remote work culture designed specifically with our employees’ wellbeing in mind.
We’re excited to welcome a dedicated Customer Experience Specialist to join our team, embracing the advantages of a chewy work from home setup. This role offers the flexibility remote working provides while maintaining the valuable human connection with our customers, enabling you to make a genuine difference from the comfort of your own home.
If you’re based in the United Kingdom and looking for a balanced work-life routine combined with a meaningful career, our remote position opens doors to professional growth in a warm, approachable environment that values your voice and experience.
What You’ll Be Doing
- Engage warmly and professionally with customers across various communication channels, ensuring each interaction reflects the quality and care Chewy is known for.
- Use CRM software to accurately track inquiries, feedback, and resolutions, maintaining comprehensive records in line with company standards.
- Apply your problem-solving skills to address and resolve customer concerns promptly and effectively while working within a chewy work from home environment.
- Provide assistance tailored to individual customer needs, including product recommendations and order support, ensuring a personalised experience.
- Collaborate with team members remotely to share insights and feedback that help improve overall customer satisfaction.
- Manage time efficiently during your shifts to maintain high-quality service and meet performance goals while benefiting from flexible work arrangements.
- Contribute to ongoing process improvements by offering suggestions based on customer interactions and service trends.
What We’re Looking For
- Proven experience in customer service roles, preferably within e-commerce or retail sectors.
- Strong communication skills, both written and verbal, with a friendly, clear, and professional manner tailored for a remote work setup.
- Familiarity with CRM software and confidence handling data entry tasks accurately.
- Preferred: Multilingual abilities to support our diverse customer base.
- Preferred: Excellent time management and self-motivation skills to thrive in a chewy work from home context.
Benefits That Support Your Success and Wellbeing
- Chewy work from home model offering you flexibility and balance—no daily commute required.
- Flexible working hours designed to fit around your personal commitments.
- Competitive salary with regular reviews and opportunities for bonuses based on performance.
- Paid training and continuous career development opportunities to support your professional growth.
- Health benefits package focused on your physical and mental wellbeing.
- Inclusive and supportive remote team culture where transparency and open communication are encouraged.
Why Choose Chewy Pet Products UK?
Joining Chewy means becoming part of a company where your contribution truly matters. Our chewy work from home approach has been carefully designed to empower employees with the flexibility they need without compromising on the quality of customer engagement. We understand that a balanced lifestyle fuels productivity and satisfaction, which is why our remote culture is centered around respect, support, and genuine connections.
You’ll find a company that values transparency and encourages you to develop your skills at every step of your journey. Whether you’re aiming to deepen your expertise or explore leadership paths, Chewy provides clear avenues for career advancement and personal fulfilment.
Here, your voice is welcomed, and your efforts directly impact pet lovers across the UK. Our friendly team collaborates across virtual spaces with warmth and professionalism that reflects our shared mission — to make pet care effortless and joyful for every customer.
Ready to take the next step in your career with a chewy work from home advantage? We look forward to learning how you can contribute to our passionate team thoughtfully and effectively.