Remote Customer Success Manager
We are an innovative, fast-growing technology startup based in the United Kingdom, delivering cutting-edge SaaS solutions to clients worldwide. Our company culture values openness, collaboration, and continuous learning, fostering a professional yet approachable environment. We are looking for motivated UK-based professionals to join us as Remote Customer Success Managers who are passionate about helping customers succeed and eager to grow in a supportive, flexible workplace.
This customer success remote job offers the opportunity to work fully remotely with flexible hours, whether you prefer part-time or full-time engagement. You will play a crucial role in ensuring our clients maximize the value of our SaaS products by managing relationships, guiding onboarding, and proactively resolving issues using CRM software and digital tools.
The Remote Customer Success Manager position is ideal for individuals seeking meaningful career growth and looking to thrive in a role that balances independent work with collaborative teamwork. If you possess strong communication and problem-solving skills, have experience in customer success, and enjoy working remotely, we want to hear from you.
- Lead the onboarding process for new clients, ensuring smooth adoption of our SaaS solutions.
- Develop and maintain strong, long-term relationships with customers, acting as a trusted advisor.
- Collaborate closely with sales, product, and support teams to address client needs and provide feedback.
- Utilise CRM software such as Salesforce or HubSpot to track customer interactions, monitor progress, and identify opportunity areas.
- Proactively identify and resolve potential challenges impacting customer success and satisfaction.
- Monitor customer health metrics and usage data to drive engagement and retention strategies.
- Manage your time effectively to balance multiple clients and tasks in a remote working environment.
- Proven experience in customer success or a related client-facing role.
- Familiarity with CRM platforms, preferably Salesforce or HubSpot.
- Excellent communication skills, both written and verbal, with an ability to explain technical concepts clearly.
- Strong problem-solving aptitude and attention to detail.
- Demonstrated ability to manage time effectively while working remotely.
- Self-motivated and comfortable collaborating with a distributed team using digital collaboration tools.
- Fully remote work setup with flexible scheduling to support work-life balance.
- Competitive salary package aligned with experience and position.
- Professional development opportunities including access to training and online courses.
- Part-time and full-time roles available to suit your lifestyle and preferences.
- Supportive and inclusive company culture promoting growth, openness and collaboration.
Joining us as a Remote Customer Success Manager means you will be part of a progressive UK startup that values your expertise and your flexible working needs. We are committed to providing you with the tools and support necessary to succeed while maintaining a healthy work-life balance.
If you’re searching for rewarding customer success jobs remote that allow you to make a positive impact on customers’ experiences from anywhere in the UK, this is the role for you. Apply today and contribute to shaping the future of SaaS customer success in a growing, dynamic company.