Live Chat Specialist
At Crestfield Customer Services, we pride ourselves on fostering a collaborative and supportive workplace where every team member’s growth is valued. As a Live Chat Specialist, you will play a vital role in delivering exceptional real-time support to our customers, ensuring seamless communication and problem resolution. Join us to enhance your customer service skills within a company that offers flexible working arrangements and genuine opportunities for professional development.
- Respond promptly and clearly as a live chat agent, assisting customers with enquiries and offering solutions via online messaging platforms.
- Manage multiple chats simultaneously while maintaining high-quality customer communication and attention to detail.
- Utilise CRM software such as Zendesk or Salesforce to log interactions, track issues, and follow up efficiently.
- Identify common challenges and contribute to continuous improvement initiatives by providing feedback on customer trends and service delivery.
- Collaborate with team members and supervisors to ensure customer satisfaction and uphold company standards.
Mandatory Qualifications:
- Demonstrable customer service skills with experience in live chat agent or related roles.
- Typing speed of at least 50 words per minute to maintain efficient communication.
- Familiarity with CRM software, ideally Zendesk or Salesforce.
Preferred Skills & Experience:
- Strong problem-solving abilities with attention to detail.
- Excellent multitasking skills to handle various customer queries simultaneously.
- Clear and professional communication skills tailored for online customer interactions.
Benefits & Perks:
We understand the importance of work-life balance and career progression, which is why we offer:
- Remote work options and flexible hours to suit your lifestyle.
- Competitive salary package aligned with your experience.
- Comprehensive paid training and ongoing professional development opportunities.
- Supportive pension scheme and dedicated health & wellness programmes.
- A collaborative, friendly environment where your contributions are recognised.
If you are ready to take the next step in your customer service career as a Live Chat Specialist, we would love to hear from you. Please submit your CV and a brief cover letter via our website at www.crestfieldcs.co.uk/careers. Applications close soon – apply today and join a team that values clear communication and continuous learning.