Summary
Are you passionate about helping customers and thrive in a remote working environment? Our rapidly growing tech startup, based in London, is looking for a Remote Customer Support Specialist to join our diverse, collaborative team. We value openness, creativity, and continuous learning, providing a supportive space where your ideas can make a real impact. This role combines the freedom of new work from home jobs with the security of a well-established company culture focused on personal and professional growth across the UK.
Responsibilities
- Respond promptly and effectively to customer inquiries via phone, email, and live chat using CRM tools such as Zendesk and Salesforce.
- Manage customer accounts and maintain accurate records to provide seamless support and follow-up assistance.
- Collaborate with virtual teams to resolve issues quickly and continuously improve customer experience.
- Identify and escalate complex problems to the relevant departments while providing clear remote communication updates.
- Contribute to the development and optimisation of support resources, ensuring knowledge sharing within a flexible working environment.
Qualifications
- Essential:
- Proven customer service experience with strong communication skills, capable of building rapport through virtual channels.
- Experience with CRM software such as Zendesk or Salesforce to effectively manage customer interactions and data.
- Demonstrated ability to work independently in a remote setting, managing time efficiently to meet deadlines and service standards.
- Preferred:
- Problem-solving aptitude with an analytical approach to handling customer concerns and improving workflows remotely.
- Aptitude for virtual team collaboration using modern communication tools to connect across different locations and time zones.
Benefits
- Enjoy flexible working arrangements tailored to your lifestyle and commitments, with the freedom of remote work from your home anywhere in the UK.
- Receive a competitive salary package, reflecting your experience and expertise in customer support.
- Take advantage of a home office stipend to set up a comfortable and efficient remote work environment.
- Access career development opportunities through continuous learning initiatives designed to help you grow professionally within a forward-thinking tech company.
- Benefit from a comprehensive healthcare package supporting your well-being and peace of mind.
- Enjoy paid time off that helps you maintain a healthy work-life balance while contributing effectively to the team.
Why Apply?
If you are looking for new work from home jobs that provide more than just a role – a genuine pathway for growth, flexibility, and stability – come join our team. We are committed to an inclusive culture where remote work doesn’t mean distance, but connection, respect, and shared success. Take the next step in your career with us and experience a modern workplace built around your needs and aspirations.