About the Role
Are you looking for a rewarding entry-level position that offers flexibility and the ability to work remotely? Innovatech Solutions, a rapidly growing remote-first technology service provider based in the United Kingdom, is seeking motivated individuals to join us as Part-Time Entry-Level Remote Customer Support Representatives. This role is perfect for candidates eager to gain foundational experience in customer service while enjoying a flexible schedule that supports work-life balance.
At Innovatech Solutions, we value innovation, inclusivity, and flexibility. We’re committed to creating a welcoming and accessible remote work environment that supports you every step of the way. Whether you’re just starting your career or looking for a part-time opportunity that fits your lifestyle, this role offers paid training, a supportive team, and clear pathways for future growth.
Join us and become part of a forward-thinking company that believes in nurturing talent through mentorship and hands-on experience. As a Remote Customer Support Representative, you’ll play a vital role in delivering exceptional service to our customers while developing skills that will serve your professional journey.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and live chat, ensuring a positive customer experience.
- Assist customers with product or service questions, guiding them through solutions and resolving issues efficiently.
- Document customer interactions accurately using CRM software such as Zendesk or Salesforce.
- Collaborate with team members and escalate complex issues to appropriate departments when necessary.
- Maintain knowledge of company products, policies, and procedures through ongoing training.
Qualifications
- Excellent written and verbal communication skills, with an ability to listen carefully and respond clearly.
- Basic computer proficiency, including familiarity with Microsoft Office applications.
- Previous customer service experience is preferred but not required; a willingness to learn is essential.
- Strong time management skills and the ability to adapt to changing priorities in a remote work environment.
- Comfort using CRM software such as Zendesk, Salesforce, or equivalent platforms is a plus.
Benefits and Perks
- Enjoy the flexibility of a part-time schedule that fits your life.
- Work remotely from anywhere within the UK—no commuting needed.
- Receive paid, comprehensive training designed to set you up for success.
- Competitive hourly wage that reflects your skills and commitment.
- Become part of a supportive and inclusive team focused on collaboration and growth.
- Clear opportunities for career development and progression within a rapidly expanding company.
- Work for a UK-based company that prioritises work-life balance and employee well-being.
Why Apply?
At Innovatech Solutions, we understand that starting your career can be both exciting and challenging. That’s why we foster a warm and approachable culture where every team member receives encouragement and support. Your role as a Remote Customer Support Representative will allow you to build valuable skills while maintaining a healthy balance between your professional and personal life.
If you’re looking for part-time entry level remote jobs that provide flexibility, comprehensive training, and a pathway to grow your career, Innovatech Solutions is the perfect place to start. Join a team that values your unique contributions and supports your journey every step of the way.
Apply today to become part of a company dedicated to innovation, inclusivity, and your success in the customer service field.