Part Time Jobs Online: Remote Customer Support Specialist
Are you searching for a part-time role that fits seamlessly around your life commitments? At Premier Online Retail Solutions Ltd, we’re a proud, award-winning UK-based e-commerce platform dedicated to delivering top-notch customer experiences worldwide. We’re looking for a Remote Customer Support Specialist to join our friendly team, offering you the chance to work fully from home with flexible, part-time hours.
This role is perfect for UK-based individuals such as students, parents re-entering the workforce, or anyone looking for reliable supplementary income through part time jobs online. You’ll provide exceptional customer service, using your communication and problem-solving skills to enhance the experience for our customers while balancing your schedule with ease.
Join us to gain valuable experience working remotely in a supportive environment that values transparency, inclusivity, and your personal growth. Enjoy paid training and use your skills to make meaningful connections without the need to commute.
Key Responsibilities
- Respond promptly and effectively to customer inquiries through various channels, including email, chat, and phone, using our CRM software such as Zendesk or Salesforce.
- Troubleshoot and resolve customer issues by clearly understanding their needs and offering tailored solutions.
- Manage and update customer records accurately within the CRM, ensuring data integrity and timely follow-up.
- Collaborate with internal teams to relay customer feedback and identify opportunities to improve service quality.
- Maintain a strong knowledge of our products and services to assist customers confidently and professionally.
Qualifications & Skills
- Excellent communication skills, both written and verbal, crucial for engaging with customers remotely.
- Experience with remote customer service roles or a keen ability to adapt to working virtually.
- Proficiency with CRM software such as Zendesk or Salesforce is highly preferred.
- Strong problem-solving skills and the ability to manage your time effectively in a flexible work setting.
- Reliable internet connection and a quiet, comfortable workspace at home.
What We Offer
- Flexible working hours that enable you to balance your other commitments, whether study, parenting, or additional jobs.
- Competitive hourly rate that recognises your skills and dedication.
- Comprehensive paid training, ensuring you’re fully supported to succeed in your role.
- A supportive and inclusive team environment where your contributions are valued and feedback is welcomed.
- The convenience and comfort of working remotely from anywhere within the UK.
Why Apply?
At Premier Online Retail Solutions Ltd, we believe work should fit your lifestyle—not the other way around. Joining our team means becoming part of a company that genuinely cares about your well-being and professional development. This role enables you to build valuable customer service experience while enjoying the benefits of remote work and flexible scheduling. Whether you’re a student balancing studies, a parent managing family life, or someone seeking rewarding part time jobs online, we offer a role that respects your time and values your skills. Apply now to step into a role that supports your goals and enriches your work-life balance.