Remote Banking Customer Service Advisor
We are a respected financial institution based in the United Kingdom, blending traditional banking values with cutting-edge digital solutions. Join our team as a Remote Banking Customer Service Advisor and enjoy the benefits of working from home while supporting our valued customers across the UK.
At our company, we prioritise a supportive and inclusive culture where continuous learning and employee well-being are at the heart of everything we do. This remote role offers flexibility, helping you maintain a healthy work-life balance while building your career within a stable and trusted employer.
Key Responsibilities:
- Provide exceptional customer service via phone, email, and online chat to resolve banking inquiries and issues promptly.
- Ensure compliance with financial regulations while handling sensitive customer data securely.
- Utilise banking software such as Salesforce and FIS for managing customer accounts and data entry tasks accurately.
- Identify and resolve customer concerns by applying strong problem-solving skills and clear communication.
- Collaborate remotely with team members and participate in training sessions to enhance service quality.
Qualifications:
- Proven customer service experience, preferably in a banking or financial services environment.
- Familiarity with financial regulations and compliance standards within the UK banking sector.
- Experience using banking software platforms such as Salesforce and FIS is highly desirable.
- Excellent communication skills, both written and verbal.
- Ability to work independently with strong organisational and data entry skills.
Benefits & Perks:
- Fully remote working with flexible hours to support your personal commitments.
- Competitive salary package with a company pension scheme.
- Paid training and continuous professional development opportunities.
- Supportive and inclusive work culture that values employee wellness.
- Clear career progression paths within a respected UK financial institution.
Ready to take the next step in your banking career from the comfort of your home? Apply today to join our team and experience the benefits of a remote banking job tailored for UK professionals. Visit our careers page or submit your application directly to get started.