About Us
Based in the heart of London, we are a rapidly growing tech startup dedicated to transforming industries through our advanced AI-driven solutions. Our culture thrives on creativity, inclusivity, and ongoing learning, creating a workplace where every voice matters. We believe that the best ideas come from diverse perspectives and a friendly atmosphere that supports everyone’s growth.
We’re looking for a Remote Customer Support Specialist who’s passionate about delivering exceptional service while enjoying the freedom and flexibility of a remote home office setup. If you’re eager to play a vital role in shaping customer experiences through smart problem-solving and technology, this is the perfect place to grow your skills and career.
As part of our team, you’ll embrace flexible working hours designed around your lifestyle, with a focus on maintaining a healthy work-life balance. Join us, and experience how innovative technology meets employee well-being in a truly modern workplace.
Your Responsibilities
- Manage and respond efficiently to customer inquiries using CRM platforms such as Zendesk and Salesforce from your remote home office.
- Resolve technical and account-related issues through clear communication and thoughtful problem-solving.
- Collaborate with product and engineering teams by relaying customer feedback and identifying recurring issues to drive improvements.
- Utilize remote communication tools to maintain strong engagement and deliver support tailored to each customer’s needs.
- Document all interactions and keep customer records updated accurately within the CRM system.
- Prioritize and manage daily workload effectively to meet service level agreements while working independently from home.
- Assist in preparing knowledge base content that empowers customers to resolve common issues autonomously.
Qualifications
Must-have skills and experience:
- Proven ability to excel in a remote work environment with strong self-motivation and time management skills.
- Excellent verbal and written communication skills to provide clear and friendly customer support.
- Proficiency with CRM software such as Zendesk, Salesforce, or similar platforms.
Preferred skills:
- Experience in technical troubleshooting, ideally within an AI or technology-focused setting.
- Multilingual abilities to assist a diverse customer base (preferred but not mandatory).
- Familiarity with using remote collaboration tools and adapting home office setups for productivity.
Benefits & Perks
- Remote home office setup: Receive an equipment allowance to tailor your workspace comfortably and efficiently.
- Flexible working hours: Design your schedule in a way that best suits your personal and professional needs.
- Competitive salary: Earn a rewarding compensation package reflective of your skills and contributions.
- Health benefits: Comprehensive coverage to support your physical and mental well-being.
- Career development opportunities: Access ongoing training, mentorship, and clear advancement paths.
- Paid time off: Enjoy generous leave policies encouraging rest and rejuvenation.
Why Apply?
Joining us means becoming part of a forward-thinking company that genuinely values the balance between innovative work and personal well-being. If you are motivated by the appeal of flexible remote work combined with meaningful challenges and continuous learning, our team offers the perfect environment for your professional growth.
We foster an inclusive culture where your ideas are heard and your development is supported every step of the way. By working remotely with us, you’ll not only enjoy the benefits of a home office but also the satisfaction of contributing to cutting-edge AI solutions impacting a global audience. Take this opportunity to partner with a company committed to your success and work-life harmony.
Become a vital part of our journey—apply now and transform the way exceptional customer support happens from your remote home office.