Remote Customer Support Specialist – Work Remotely across BC, Canada
We are a forward-thinking technology startup headquartered in Vancouver, British Columbia, committed to delivering advanced SaaS solutions to businesses nationwide and internationally. Our team values creativity, collaboration, and continuous learning within an inclusive and supportive remote culture. This Remote Customer Support Specialist role offers flexible working hours and meaningful career growth opportunities for motivated professionals seeking remote jobs BC Canada.
Key Responsibilities:
- Provide prompt and clear responses to customer inquiries through various channels using CRM software.
- Troubleshoot and resolve customer issues efficiently, applying strong problem-solving skills.
- Maintain accurate records of customer interactions and feedback in the CRM system.
- Collaborate remotely with cross-functional teams to enhance customer experience.
- Assist with training materials and support documentation for customers and team members.
Qualifications:
- Proven experience in remote work environments with excellent time management.
- Strong verbal and written communication skills in English; bilingual English/French is a plus.
- Proficiency with CRM software and basic technical troubleshooting abilities.
- Ability to solve problems independently while maintaining a customer-focused approach.
- Reliable internet connection and a dedicated workspace for remote work.
Benefits & Perks:
- Flexible working hours tailored to remote jobs Victoria BC, Vancouver Island, Abbotsford, Burnaby, Chilliwack, and other locations across British Columbia.
- Competitive salary package reflective of experience and skill set.
- Opportunities for career growth and continuous learning within a supportive remote team.
- Paid training to help you succeed and expand your expertise.
- Comprehensive health benefits promoting employee well-being.
Ready to advance your career with a company that values flexibility, inclusivity, and your professional growth? Apply now to join our innovative team and embrace remote jobs BC Canada experience from the comfort of your home. We welcome candidates committed to excellence and diversity.