Remote Customer Support Specialist – Remote Jobs London
InnovateTech Solutions Ltd, a forward-thinking London-based tech startup delivering advanced SaaS solutions worldwide, is hiring a Remote Customer Support Specialist. This role is perfectly suited to professionals seeking remote jobs London with clear growth paths and flexible working arrangements. Join a transparent, inclusive team that values your creativity and commitment while working comfortably from home.
Responsibilities:
- Provide timely and accurate assistance to customers via email, chat, and phone using CRM tools like Zendesk and Salesforce.
- Identify and resolve customer issues through effective problem-solving and multitasking skills.
- Maintain up-to-date documentation of customer interactions and resolutions to enhance service quality.
- Collaborate with product and technical teams remotely to address customer feedback and improve user experience.
- Manage multiple inquiries efficiently while ensuring a consistent, friendly, and professional tone at all times.
Qualifications:
- Experience in remote customer support roles or remote no experience jobs London led training welcomed.
- Excellent communication skills with a strong command of English, both written and verbal.
- Proficiency with CRM software such as Zendesk or Salesforce and ability to multitask effectively.
Benefits:
- Flexible working hours to suit your lifestyle and support a healthy work-life balance.
- Competitive salary aligned with London market standards.
- Home office stipend to ensure a comfortable and productive remote workspace.
- Access to career development programs and ongoing learning opportunities.
- Comprehensive health insurance and paid time off included.
- Inclusion in remote jobs London Ontario network events and community access for broader professional connection.
Ready to take the next step in your customer support career from the comfort of your home? Apply today by submitting your CV and cover letter through our careers page at www.innovatetechsolutions.co.uk/careers. We look forward to connecting with you!