Join Innovatech Solutions as a Remote Customer Service Representative, a mid-sized South Carolina technology services company focused on collaboration and continuous learning. Enjoy the flexibility of remote jobs greer sc while providing vital support that drives customer satisfaction. We value clear communication, teamwork, and work-life balance in this role designed for UK professionals wanting growth and stability.
Responsibilities:
- Respond promptly to customer inquiries via phone, email, and chat.
- Resolve customer issues accurately using CRM software.
- Document interactions and update customer records consistently.
- Collaborate with team members to improve service processes.
- Provide clear, professional communication to foster positive experiences.
- Manage time effectively to meet daily and weekly goals.
- Identify opportunities to enhance customer satisfaction and retention.
Qualifications:
- Proven customer service experience in a remote setting.
- Strong written and verbal communication skills.
- Proficiency using CRM software to track customer interactions.
- Preferred: Demonstrated problem-solving abilities.
- Preferred: Effective time management skills with the ability to prioritize tasks.
Benefits:
- Flexible schedule tailored to support work-life balance.
- Competitive salary reflective of skills and experience.
- Comprehensive health benefits package.
- Generous paid time off to recharge.
- Opportunities for career development and continuous learning.
Ready to take the next step? Apply now by submitting your CV and cover letter through our website. We look forward to welcoming you to our innovative team.