About the Role
We are a rapidly growing Virginia tech startup looking for a Remote Customer Support Specialist to join our friendly and inclusive team. This fully remote opportunity is perfect for candidates in Richmond, Martinsville, Suffolk, or nearby areas seeking flexible roles in remote jobs Virginia. If you want to work in a supportive environment that encourages career growth while maintaining work-life balance, this role could be your next step.
Key Responsibilities
- Provide timely and clear support to customers via phone, email, and chat platforms.
- Use CRM software like Zendesk or Salesforce to manage and track customer interactions remotely.
- Resolve customer inquiries by identifying issues and offering effective solutions.
- Document customer feedback and collaborate with team members to improve service quality.
- Manage workload effectively to meet response time and resolution targets in a remote setting.
Required Qualifications
- Excellent verbal and written communication skills, ensuring clear remote interactions.
- Proficiency in CRM software such as Zendesk or Salesforce.
- Demonstrated problem-solving skills and ability to work independently.
- Strong time management and self-discipline in a remote work environment.
- Previous experience in remote customer support or related fields preferred.
What We Offer
- Flexible remote work options allowing you to work from anywhere in Virginia.
- Flexible hours designed to support your personal and professional needs.
- Competitive salary reflecting your skills and contributions.
- Paid time off and holidays for a healthy work-life balance.
- Access to professional development opportunities to advance your career.
Ready to Join Us?
If you’re motivated to grow your career with a supportive team and flexible remote work, we’d love to hear from you. Please submit your resume and a brief cover letter through our application page. Let’s create meaningful impact together across Richmond, Martinsville, Suffolk, and beyond.