Summary
At TechForward Solutions, a well-established UK-based tech company, we pride ourselves on delivering exceptional digital services with a human touch. We’re currently seeking a Remote Part-Time Customer Support Specialist to join our inclusive and supportive team.
This role offers remote part time work, giving you the flexibility to balance your personal and professional commitments without compromising career development. If you’re motivated, communicative, and tech-savvy, this opportunity allows you to thrive in part time remote roles that prioritize clarity, support, and collaboration.
Become part of a company where your skills are valued, communication is transparent, and your growth matters. Experience the benefits of remote roles part time with us, designed to provide both flexibility and meaningful work.
Responsibilities
- Respond promptly and professionally to customer inquiries via email, chat, and phone while working remotely.
- Use CRM software such as Zendesk and Salesforce to log, track, and manage customer interactions and issues.
- Troubleshoot and resolve customer problems efficiently, escalating complex cases appropriately.
- Maintain clear and empathetic communication with customers, ensuring a positive experience aligned with company values.
- Manage your time effectively to meet defined service levels and performance expectations in a flexible, part-time schedule.
Qualifications
- Excellent verbal and written communication skills.
- Proven experience in customer service roles, preferably remote.
- Proficiency with CRM platforms such as Zendesk or Salesforce.
- Strong time management and organizational abilities.
- Good problem-solving skills and ability to handle challenging customer issues calmly.
Benefits
- Work remotely from anywhere in the UK with flexible hours tailored to your availability.
- Competitive salary designed for part-time remote roles.
- Supportive company culture that values work-life balance and personal wellbeing.
- Opportunities for career development and growth within a stable, forward-thinking organisation.
- Clear responsibilities and achievable performance expectations within a transparent environment.
Ready to Apply?
If you’re seeking a role that offers flexibility without sacrificing professional growth, we’d love to hear from you. Please submit your CV and a brief cover letter explaining why you’re a great fit for this remote part-time position.
Apply today and join TechForward Solutions—where your work-life balance matters and your skills make a difference.