About Us
We are a rapidly growing, innovative startup specializing in SaaS solutions designed exclusively for UK small and medium enterprises. Our company thrives on collaboration, transparency, and embracing diversity to create a supportive and inclusive environment for all team members.
We’re excited to offer remote positions hiring for a Customer Support Specialist who wants to make a real impact by delivering outstanding service to our customers. This role offers the flexibility of remote work while providing meaningful opportunities to develop your skills and grow within a vibrant, forward-thinking team.
If you’re a customer-oriented professional based in the UK, eager to work remotely and advance your career in a supportive setting, this role could be perfect for you.
Key Responsibilities
- Provide timely, helpful, and empathetic support to customers via phone, email, and chat, ensuring high satisfaction and retention.
- Collaborate remotely with cross-functional teams to resolve customer issues and improve product experience.
- Use CRM software such as Zendesk or Salesforce to manage customer cases efficiently and maintain accurate records.
- Identify patterns in customer feedback to suggest product enhancements and share insights with the team.
- Manage multiple customer queries effectively while balancing prioritization and time management in a remote work setup.
Qualifications
- Proven experience in customer support or service roles within a remote working environment.
- Excellent written and verbal communication skills in English, ensuring clear and professional interactions.
- Proficiency with CRM platforms like Zendesk or Salesforce to track and resolve cases effectively.
- Strong problem-solving skills and ability to manage time independently in remote settings.
- Familiarity with conflict resolution techniques and a customer-focused mindset is highly desirable.
Benefits
- Remote hiring: work comfortably from anywhere within the UK with flexible scheduling options.
- Competitive salary package tailored to your experience and skills.
- Health insurance coverage to support your well-being.
- Paid time off and work-life balance programs to ensure you recharge effectively.
- Professional development opportunities including training, courses, and access to learning resources.
Ready to join our remote team? If you’re passionate about helping customers and thrive in an open, inclusive remote work culture, we’d love to hear from you. Please submit your application through our careers portal and become part of a company that values your growth and contribution.