Remote Customer Experience Specialist
At Scheels, we’re proud to offer an inclusive and supportive environment where every team member is valued and empowered to grow. As a leader in sporting goods and outdoor recreation retail, we have built our reputation on exceptional customer service and a vibrant community-oriented culture. The Remote Customer Experience Specialist role is the perfect opportunity for individuals based in the United Kingdom who seek flexible remote work while contributing to a renowned, customer-focused brand. Explore your potential through scheels careers remote options and be part of a team that truly cares about your development and work-life balance.
Joining us means engaging directly with customers who share a passion for outdoor adventure and sportsmanship, helping to enrich their experience with thoughtful support and personalised solutions. If you’re looking for a role that blends meaningful remote work with genuine team collaboration, without sacrificing the warm, approachable atmosphere we’re known for, then Scheels remote jobs could be your next perfect step.
Key Responsibilities
- Provide outstanding customer service through various remote channels, ensuring each interaction reflects Scheels’ commitment to excellence.
- Utilise CRM tools such as Salesforce to track customer inquiries, update records, and manage follow-ups efficiently and accurately.
- Resolve customer issues with thoughtful problem-solving and clear communication, maintaining satisfaction and loyalty.
- Collaborate with cross-functional teams to communicate customer feedback and contribute ideas for service improvements.
- Maintain detailed and organised customer records, ensuring transactions and communications meet company standards.
Qualifications
- Essential Skills:
- Demonstrated excellence in customer service with a friendly, patient approach.
- Strong verbal and written communication skills suited for remote interactions.
- Proficiency with CRM software, ideally Salesforce, to manage customer data and interactions.
- Preferred Qualifications:
- Experience working in a remote setting, maintaining productivity and accountability independently.
- Problem-solving abilities to creatively address customer concerns and improve their experience.
Benefits
- Flexible working hours designed to support your work-life balance while working remotely.
- Competitive salary package that recognises your skills and dedication.
- Access to exclusive employee discounts on Scheels products, bringing outdoor adventures closer to home.
- Opportunities for career advancement within a company committed to nurturing your professional growth.
- Participation in scheels careers remote programs that foster ongoing training and community engagement.
Why Apply?
If you’re seeking a meaningful remote role with a company that values authenticity and connection, a position as a Remote Customer Experience Specialist with Scheels could be an excellent fit. We are dedicated to creating a warm and genuine team culture where your voice matters, growth is encouraged, and you can balance fulfilling work with a lifestyle that suits you.
Explore the possibilities of scheels remote jobs and join us in creating exceptional customer experiences that inspire loyalty and trust. Apply today and take your career forward with a brand that cares about you as much as the customers you’ll support.
Scheels is proud to be an equal opportunity employer committed to diversity and inclusion within our workforce.