Join Sitel as a Work From Home Virtual Call Agent and build your career with a global leader in customer experience management. This remote role offers UK-based professionals the chance to work flexibly from home while providing exceptional customer support. If you’re looking for meaningful work, steady income, and development opportunities, this position could be the perfect fit.
At Sitel, we value reliability, diversity, and innovation, creating a supportive culture where you can thrive. Enjoy flexible hours that suit your lifestyle and be part of a company committed to helping you grow your career, all from the comfort of your home.
As a sitel work from home virtual call agent, you’ll engage with customers daily, assisting with inquiries and resolving concerns professionally. Whether you’re an entry or mid-level professional, Sitel welcomes your skills and offers a clear path for advancement.
Responsibilities
- Respond promptly and effectively to customer inquiries via phone and virtual channels
- Troubleshoot issues and provide clear solutions to customer problems
- Document customer interactions accurately in company systems
- Maintain professionalism and empathy in all communications
- Manage multiple customer requests while prioritizing time efficiently
- Collaborate with team members and supervisors to meet service goals
Qualifications
- Excellent communication skills, both verbal and written
- Strong computer proficiency and ability to navigate virtual platforms
- Proven ability to work independently and manage time effectively
- Customer service experience preferred but not required
- Familiarity with CRM software is an advantage
Benefits
- Remote work – enjoy the convenience and comfort of working from home
- Flexible working hours to support your work-life balance
- Competitive salary with regular performance reviews
- Paid training and ongoing career development opportunities
- Health and wellness benefits for your overall well-being
Ready to take the next step? Apply today to join Sitel as a sitel work from home virtual call agent and start your journey toward a rewarding career with a trusted UK employer. Submit your application online through our careers page and discover the benefits of working remotely in a supportive and stable environment.