Join GlobalTech Solutions as a Remote Customer Support Specialist and elevate your career while enjoying the benefits of working from home.
At GlobalTech Solutions, an established leader in the technology sector, we deliver innovative and reliable digital solutions to clients worldwide. Our inclusive and transparent culture fosters a professional yet approachable environment where our team members thrive. We understand the importance of work-life balance and are committed to offering flexible remote working options that empower you to manage your career and personal time effectively.
This role offers the ideal blend of stability and flexibility—trusted by industry experts and continually growing—designed for UK-based professionals who seek meaningful and varied customer support work without compromising their lifestyle.
As a Remote Customer Support Specialist, you will be a vital point of contact for our valued customers, delivering exceptional service while collaborating closely with internal teams across multiple locations using the latest remote communication tools. If you excel in clear communication, problem-solving, and time management within a WFH setup, this is the perfect opportunity to advance your career with us.
Key Responsibilities
- Provide timely, patient, and accurate customer support through remote communication channels such as Zoom, Slack, email, and phone.
- Manage customer inquiries and issues efficiently using CRM platforms like Salesforce and Zendesk.
- Maintain up-to-date records of customer interactions, feedback, and resolutions maintaining high data accuracy.
- Collaborate with technical and product teams to escalate and resolve complex customer problems.
- Prioritise workloads and manage daily tasks to meet team goals while working autonomously in a WFH environment.
- Continuously identify opportunities to improve processes and enhance the overall customer experience.
- Contribute to internal knowledge sharing and participate in regular remote team meetings.
Qualifications & Skills
- Proven customer service excellence with a minimum of 2 years in a remote or hybrid support role.
- Proficiency with remote communication tools such as Zoom and Slack to facilitate seamless virtual collaboration.
- Experience using CRM software, preferably Salesforce or Zendesk, to track and manage customer interactions.
- Strong problem-solving skills with the ability to remain calm and resourceful in challenging situations.
- Excellent time management skills, capable of prioritising multiple tasks independently in a home working environment.
- Clear and empathetic communicator with excellent written and verbal English skills.
- Self-motivated and reliable, with a strong sense of accountability and professionalism working remotely.
Benefits & Perks
- WFH Work — Enjoy the convenience and comfort of working from your preferred home environment, eliminating daily commuting.
- Flexible Hours — Tailor your working hours to suit your productivity rhythms and personal commitments.
- Competitive Salary — Receive a compensation package that reflects your skills, experience, and contribution.
- Professional Development — Access continuous learning opportunities and clear career progression paths within a growing company.
- Health and Wellness Programs — Benefit from initiatives promoting physical and mental wellbeing, supporting a balanced lifestyle.
- Inclusive Culture — Thrive in a transparent, respectful, and diverse work environment where your voice matters.
- Technology Allowance — Receive support for setting up your home office, ensuring you have the tools needed to succeed remotely.
Why Apply?
Joining GlobalTech Solutions as a Remote Customer Support Specialist offers more than just a job — it’s an opportunity to build a fulfilling career with a stable, established leader in the technology sector. We prioritise our people and their growth, ensuring you have the resources, support, and flexibility to flourish.
If you value meaningful work, enjoy a variety of challenges, and want the flexibility of wfh work combined with a clear path for professional advancement, this role is designed for you.
Take the next step in your career journey with us and apply today. We look forward to welcoming you to a team where your skills will be valued, your work-life balance respected, and your contribution recognised.