Work from Home Contract Customer Service Representative
Join UK Customer Support Solutions, a trusted leader in outsourced customer support across retail, finance, and telecommunications sectors. We are seeking motivated UK-based professionals for a contract role that offers the flexibility of working from home while supporting customers with claims and general enquiries.
This role is perfect for candidates looking for flexible hours and competitive hourly rates, alongside opportunities to develop skills in customer service and claims handling. As part of a supportive and inclusive remote team, you will receive ongoing training to help you succeed.
If you have strong communication skills and a background in customer service or claims, this flexible contract position could be the ideal way to balance your work and life commitments.
Key Responsibilities
- Respond promptly and clearly to customer claims and inquiries via phone, email, or chat
- Use CRM software to log, track, and update claim statuses accurately
- Investigate and resolve customer issues with professionalism and empathy
- Collaborate with team members and escalate complex claims when necessary
- Manage your workload effectively to meet daily targets and deadlines
- Provide feedback to improve customer service processes and claims handling
- Maintain confidentiality and compliance with company policies
Qualifications & Skills
- Excellent verbal and written communication skills
- Previous customer service experience, preferably handling claims or complaints
- Proficiency with CRM software and digital communication tools
- Strong problem-solving and time management abilities
- Adaptability to changing procedures and technology
- Must be based in the UK and legally eligible to work remotely
- Preferred: Experience with work from home claims jobs or related sectors
Benefits & Perks
- 100% remote working—work from the comfort of your home
- Flexible working hours to fit your schedule
- Competitive hourly rates on a contract basis
- Access to ongoing training and professional development
- Supportive and inclusive company culture tailored for remote employees
Ready to Apply?
If you’re a UK-based customer service professional looking for a flexible contract role that values your experience with claims handling, we want to hear from you. Applying is simple – please submit your CV and a brief cover letter through our online portal at UK Customer Support Careers.
We welcome candidates from all backgrounds and encourage applicants who thrive in a remote environment to join our team.