Customer Support Specialist – Night Shift (Remote)
Are you looking for reliable work from home night shift jobs based in the UK? Digital Solutions UK is seeking a motivated Customer Support Specialist to join our remote team during night hours. As a respected digital services provider committed to employee wellbeing and innovation, we offer a supportive environment where collaboration and work-life balance are priorities. This role is perfect for candidates who value flexibility, want to grow their customer support expertise, and thrive in an inclusive company culture.
Key Responsibilities:
- Provide excellent customer support via phone, email, and live chat during night shift hours.
- Utilise customer support software such as Zendesk or Freshdesk to manage and resolve queries.
- Communicate clearly and professionally with customers, ensuring a positive experience.
- Identify and troubleshoot issues efficiently, escalating complex problems as needed.
- Maintain accurate records of interactions and work collaboratively with team members remotely.
Qualifications & Skills:
- Excellent verbal and written communication skills essential for remote support.
- Experience working night shifts or flexible hours in a customer service environment.
- Proficiency with customer support platforms like Zendesk or Freshdesk.
- Strong problem-solving abilities and attention to detail.
- Basic IT literacy and ability to learn new technologies quickly.
- Previous experience in digital services or technical support is a plus.
Benefits & Perks:
- Competitive salary tailored to night shift roles within the UK market.
- Flexible remote working hours providing work-life balance.
- Comprehensive health benefits supporting your wellbeing.
- Clear opportunities for career development and promotion.
- A supportive, inclusive team culture that values diversity and collaboration.
- Access to ongoing training and learning programs.
Why Apply?
At Digital Solutions UK, we understand that night shift work requires dedication and balance. We are proud to offer our employees a respectful, flexible working environment that encourages professional growth while supporting personal wellbeing. Joining our team means becoming part of a company that listens to its people, invests in their future, and fosters a culture of mutual respect.
If you are seeking a stable remote role with competitive pay, flexible hours, and the chance to enhance your customer support skills while working from home at night, we encourage you to apply. Become a valued member of Digital Solutions UK and help us deliver outstanding service to our customers every night.