About the Role
We are seeking an experienced Remote Customer Support Specialist to join our well-established, customer-centric technology company based in the United Kingdom. This role offers a flexible work from home setup designed to support your work-life balance while you deliver exceptional service to our diverse customer base. As part of our inclusive and transparent culture, you will help shape outstanding customer experiences through clear communication and effective problem-solving.
Responsibilities
- Handle inbound and outbound customer inquiries professionally across multiple communication channels, including email, live chat, and phone.
- Utilize CRM software tools such as Zendesk and Salesforce to accurately log, track, and resolve customer issues and requests.
- Provide timely and empathetic responses that resolve customer concerns while maintaining company standards and customer satisfaction.
- Collaborate remotely with team members and managers to escalate complex issues and share best practices for continuous service improvement.
- Manage multiple conversations simultaneously, prioritizing urgent requests and maintaining high-quality support delivery at all times.
Qualifications
- Excellent verbal and written communication skills in native or fluent English, suitable for engaging customers across the UK.
- Proven experience working remotely in a customer support capacity, demonstrating strong self-motivation and time management abilities.
- Hands-on experience with CRM platforms such as Zendesk, Salesforce, or equivalent tools for customer relationship management and ticketing.
- Strong problem-solving skills with an ability to think critically and adapt to changing customer needs.
Benefits
- Enjoy a flexible work from home setup that supports your individual needs and promotes work-life balance.
- Flexible working hours that allow you to tailor your schedule to your personal commitments.
- Competitive salary with regular performance reviews and opportunities for salary growth.
- Comprehensive health benefits designed to support your physical and mental wellbeing.
- Paid holiday entitlement in line with UK employment standards to ensure you have time to recharge.
- Access to professional development programs and career progression pathways within an inclusive and supportive team environment.
Why Apply
Choosing us means joining a company that prioritizes its people just as much as its customers. We value transparency in communication and provide clear, structured responsibilities to help you succeed from day one.
Our strong commitment to diversity and inclusion means you’ll be welcomed into a respectful and supportive atmosphere where every voice counts. The flexible work from home setup empowers you to maintain a healthy work-life balance and manage your day in a way that suits you.
Beyond the day-to-day, we are dedicated to your career growth through meaningful training and development opportunities. We believe that when you develop professionally, the entire company benefits.
If you’re seeking a stable, rewarding career with a UK-based technology company that truly cares about its employees, this role offers you the chance to contribute meaningfully while enjoying the comfort and flexibility of remote work.