Join a renowned UK telecommunications company dedicated to providing reliable and accessible services to millions nationwide. As a Mobile Phone-Based Customer Support Specialist, you will be part of a professional yet approachable team, working remotely while utilizing your mobile phone to connect with and assist customers every day. This position exemplifies modern work from mobile phone jobs, offering the flexibility and empowerment of jobs using your phone without compromising career progression.
Our client values clear communication, inclusivity, and continuous learning – making this the perfect opportunity for UK-based professionals aged 25-45 who seek a remote-friendly role with flexible hours. If you have strong customer service experience, enjoy solving problems, and are proficient in mobile applications, this role was designed for you.
Key Responsibilities
- Engage with customers through mobile apps and phone platforms to respond promptly to inquiries and resolve issues.
- Utilize mobile technology effectively to access customer accounts, provide product information, and process service requests accurately.
- Apply problem-solving skills to identify customer needs and deliver timely solutions, ensuring a positive service experience.
- Manage time efficiently to handle a varied caseload while maintaining high-quality customer interactions during flexible shifts.
- Document and update customer interactions using mobile-based CRM tools, ensuring accurate and up-to-date records.
Qualifications
- Excellent communication skills with a clear, friendly, and professional manner on calls and mobile app interactions.
- Proven customer service experience, ideally in telecommunications or a related industry, demonstrating empathy and solution-focused mindset.
- Proficiency with mobile apps and technology, comfortable navigating various platforms for customer support.
- Strong problem-solving abilities to diagnose and resolve issues using available mobile tools.
- Effective time management skills to work independently and meet performance targets within a flexible remote work schedule.
Benefits & Perks
- Remote work: perform your role comfortably from home or any UK location with reliable internet access.
- Flexible working hours: choose shifts that accommodate your lifestyle, promoting a healthy work-life balance.
- Competitive salary: receive market-aligned pay complemented by performance incentives.
- Paid training: comprehensive onboarding and continuous professional development to strengthen your mobile support skills.
- Supportive team environment: join inclusive teams focused on collaboration and mutual success, with regular virtual check-ins and mentoring.
Why Apply?
Embark on a fulfilling career path with one of the UK’s leading telecommunications firms where you can grow professionally while embracing flexible, remote work from mobile phone jobs. This is more than just a role; it’s an opportunity to thrive in jobs using your phone within a supportive culture that values your development and work-life balance. If you’re passionate about customer service and technology and want to contribute meaningfully to millions of users’ experiences, apply today and become a vital part of our client’s future-focused team.
Take the step toward a rewarding career blending expert communication with mobile technology, in an environment that respects and empowers its employees. Your ideal flexible job working via mobile phone awaits.