Join ErgoDesk UK as a Remote Customer Support Specialist and become part of a dynamic, rapidly growing e-commerce startup dedicated to delivering the best work from home desks and ergonomic office solutions to customers across the UK. If you’re looking for a remote role that offers flexibility, a supportive team environment, and the chance to make a real impact on people’s work-from-home experiences, this is the perfect opportunity for you.
At ErgoDesk UK, we nurture a collaborative and inclusive culture focused on innovation and customer satisfaction. Work from the comfort of your own home, enjoy flexible working hours tailored to your lifestyle, and support our ambitious mission to help customers create the ideal home office setup with the highest quality desks and accessories.
Responsibilities
- Provide friendly and effective remote support to customers seeking advice and solutions about our range of work from home desks and ergonomic products.
- Manage and resolve customer inquiries through email, chat, and phone, using CRM tools like Zendesk or Salesforce efficiently.
- Assist customers in selecting the best work from home desks based on their needs, preferences, and ergonomic considerations.
- Collaborate with internal teams to escalate and resolve product or service issues promptly.
- Document customer interactions accurately to maintain high standards of service and support knowledge sharing.
- Identify trends or common questions to help improve product information and customer experience.
- Support ongoing customer loyalty initiatives, including informing customers about special offers and employee discounts.
Qualifications
- Excellent verbal and written communication skills, with a clear and approachable style.
- Previous experience in remote customer support or service roles, preferably within e-commerce.
- Proficiency with CRM systems such as Zendesk, Salesforce, or similar platforms.
- Strong problem-solving abilities and the capacity to work independently in a home-based environment.
- Preferred: Familiarity with office furniture, ergonomic principles, or a passion for home office solutions.
- Preferred: Experience supporting customers in a product-centric role or sales support.
Benefits
- Work remotely with fully flexible hours designed to support your work-life balance and personal commitments.
- Competitive salary package reflecting your skills and experience.
- Comprehensive health and wellness benefits to keep you supported in and outside of work.
- Exclusive employee discounts on the best work from home desks, ergonomic chairs, and accessories.
- A welcoming, transparent company culture that values your input and fosters professional growth.
- Access to ongoing training and development opportunities to enhance your career in customer support and e-commerce.
Why Apply?
If you’re searching for more than just a job—if you want to be part of a team that’s passionate about making home offices comfortable and productive while working remotely in a role that values your communication skills and problem-solving abilities—ErgoDesk UK is the place for you. Here, your contributions will directly help customers find the best work from home desks and solutions tailored to their unique needs. Join us to enjoy a flexible schedule that honors your life outside work, a supportive culture where your voice matters, and meaningful work that helps people thrive in their home offices. Take the next step in your career with an innovative company that cares.
Apply today and help us transform how the UK works from home.