About BritServe Customer Solutions
At BritServe Customer Solutions, we pride ourselves on being one of the UK’s most trusted and customer-focused service providers. With decades of experience, our goal is to deliver authentic and reliable service while fostering an inclusive and supportive workplace. We understand the importance of work-life balance and are committed to providing flexible remote working opportunities that allow our team members to thrive from the comfort of their own homes.
We are currently looking for friendly, dependable individuals to join our team as Part-Time Remote Call Center Representatives. If you value flexibility, enjoy helping others, and have excellent communication skills, this role could be a great match for you.
Key Responsibilities
- Provide clear and courteous assistance to customers via telephone, helping to resolve inquiries efficiently and professionally.
- Use basic computer applications and customer relationship management (CRM) tools to access information and document customer interactions accurately.
- Identify customer needs and offer appropriate solutions or escalate issues to specialized teams as necessary.
- Manage your schedule effectively to meet daily targets while balancing your part-time hours.
- Collaborate with your remote team to share best practices and maintain a positive, supportive working environment.
Essential Qualifications and Skills
- Excellent verbal communication skills with a friendly and professional telephone manner.
- Previous experience in a customer service or call center role is preferred, but we welcome motivated newcomers eager to learn.
- Basic computer proficiency, including comfort with using the internet, email, and standard office software.
- Strong problem-solving abilities to quickly address and resolve customer concerns.
- A quiet and organized home office setup with a reliable internet connection and headset.
- Ability to work independently while managing time efficiently within a part-time schedule that suits your availability.
What We Offer
- Flexible part-time hours designed to fit around your personal commitments.
- Competitive hourly pay that reflects your skills and dedication.
- Comprehensive paid training to equip you with all the tools and knowledge you need to succeed.
- Opportunity to work completely remotely from anywhere within the UK, removing commuting stress and expenses.
- A supportive team environment where your contributions are valued and feedback is welcomed.
Why Choose Us?
Joining BritServe Customer Solutions means becoming part of a company that genuinely cares about your wellbeing and professional development. We understand that life is busy and unpredictable, which is why we emphasize flexibility and inclusivity in every aspect of our work culture. This part-time remote position offers you the chance to be an essential part of our customer service team while maintaining the balance you want in your life.
If you’re looking for a respectful, engaging role where your voice matters and you can make a real difference, we encourage you to apply today. Let us support you as you build a fulfilling career in customer service from the comfort of your home.