About the Role
Are you looking for entry level jobs from home that offer meaningful work and career development? We are a well-established UK-based company focused on delivering innovative tech solutions to enhance daily digital experiences. We’re currently seeking a Remote Customer Support Representative to join our friendly, inclusive team. This is an excellent remote entry-level opportunity designed especially for candidates who want a flexible schedule, steady career growth, and a supportive work environment.
As part of our company, you’ll benefit from a collaborative culture that values continuous learning while helping you develop strong communication and problem-solving skills. This junior remote job in the UK is ideal for anyone eager to build their customer service experience while enjoying the comfort and flexibility of working from home.
Responsibilities
- Respond promptly and professionally to customer enquiries via phone, email, and chat platforms.
- Use CRM software to log case details, track customer interactions, and update records accurately.
- Assist customers in troubleshooting common technical issues with patience and clear communication.
- Collaborate with team members and escalate complex cases to ensure timely resolution.
- Maintain up-to-date knowledge about our products and services to provide informed support.
- Demonstrate excellent time management by meeting daily task deadlines and handling multiple requests efficiently.
Qualifications
- Minimum of GCSEs (or equivalent) including Maths and English; A-levels or further education is a plus.
- Excellent communication skills, both written and verbal, with friendly and clear language.
- Basic IT literacy including familiarity with Microsoft Office applications (Word, Excel, Outlook).
- Experience with CRM software is desirable but not essential; full training will be provided.
- Strong problem-solving abilities and a patient approach to customer enquiries.
- Good organisational skills and ability to manage time effectively while working remotely.
- Customer service experience preferred but not required; enthusiasm to learn is key.
Benefits
- Remote work allowing you to maintain a healthy work-life balance from your home environment.
- Flexible working hours tailored to fit your lifestyle and personal commitments.
- Competitive salary package reflecting your role and experience.
- Paid training and continuous professional development opportunities to grow your skillset.
- Home office setup allowance to help create a comfortable and productive workspace.
- Supportive and inclusive team culture where your opinion is valued.
- Clear pathways to career progression within the company for motivated individuals.
Why Apply?
If you are searching for junior remote jobs UK that provide a strong introduction to the workforce with genuine support and growth opportunities, this role is for you. Our company takes pride in fostering an open and transparent culture, offering remote entry-level opportunities with real potential. Step into a role where your work matters, your skills are nurtured, and your career aspirations can take shape. Apply today to join a team committed to helping you succeed while enjoying the benefits of working from home.