Join CloudTech Solutions as a Home Based Remote Customer Support Specialist! We are a well-established, mid-sized technology company specialising in cloud-based solutions, committed to innovation and employee well-being. This role offers a unique opportunity to work fully remotely, enabling you to balance professional development with your personal life in a supportive and inclusive culture.
At CloudTech Solutions, we value clear communication, collaboration, and continuous learning. Our team thrives through shared problem-solving, and we empower our employees to grow their careers while enjoying flexible working hours from the comfort of their own homes.
Responsibilities
- Provide timely and effective customer support via phone, email, and live chat using remote communication tools.
- Utilise CRM software to track, document, and manage customer interactions ensuring high-quality service.
- Diagnose and resolve customer inquiries efficiently, demonstrating strong problem-solving skills.
- Adapt quickly to new technologies and updates in cloud-based products to support customers accurately.
- Collaborate with cross-functional teams remotely to identify issues and improve service delivery.
Qualifications
- Excellent verbal and written communication skills, with the ability to engage professionally with diverse customers.
- Proven experience in remote customer service roles, preferably within a technology or cloud services company.
- Proficiency with CRM platforms and the ability to adapt to new software tools quickly.
- Strong time management and organisational skills to maintain productivity while working independently.
- Basic IT literacy, including familiarity with cloud technologies and remote working tools.
Benefits
- Flexible remote work arrangement allowing you to work from home across the UK.
- Competitive salary package aligned with your skills and experience.
- Comprehensive health insurance plan supporting your physical and mental well-being.
- Ongoing training and development programs to support your career growth.
- Home office allowance to set up a productive and comfortable workspace.
- Access to employee wellness initiatives designed to promote a healthy work-life balance.
Why Apply
Choosing CloudTech Solutions means joining a company that genuinely cares about your growth and well-being. We offer a stable and flexible home based job where your communication and problem-solving skills will be valued and developed. Our culture fosters learning and teamwork, ensuring you can thrive professionally while enjoying a balanced lifestyle. Apply now to take your career forward with a trusted technology leader committed to supporting you every step of the way.
Start your journey with CloudTech Solutions today—where your work matters and your life thrives.