Join Our Team as a Remote Customer Support Specialist and Enjoy the Freedom to Make Your Own Hours from Home!
At our client, a well-established UK technology company renowned for innovation and employee well-being, we believe flexibility fuels success. We’re seeking a Remote Customer Support Specialist who values work-life balance and wants to contribute to a supportive, inclusive culture while working from anywhere. This role offers flexible scheduling that lets you design your week around your life — without compromising your career growth or impact on customers.
As part of their customer-centric team, you’ll deliver exceptional support, solve problems creatively, and build lasting relationships with clients. If you’re passionate about communication and enjoy using technology to help people, this could be the role that empowers you to thrive both personally and professionally.
Key Responsibilities
- Provide clear and empathetic communication to customers, addressing inquiries and resolving issues promptly while maintaining a positive experience.
- Manage and document customer interactions efficiently using CRM tools such as Zendesk or Freshdesk to ensure accurate case tracking and follow-up.
- Identify and troubleshoot common customer problems, escalating complex issues when necessary, while ensuring timely resolution.
- Organize and prioritize your workload independently, balancing multiple tickets and scheduling tasks during your chosen hours.
- Collaborate virtually with team members and supervisors to share insights, improve processes, and contribute to a supportive remote work environment.
Qualifications
- Excellent communication skills: Able to articulate information clearly and compassionately, both in writing and verbally, to deliver outstanding customer support.
- Proficiency with CRM software: Experience using platforms such as Zendesk, Freshdesk, or equivalent to manage, prioritize, and resolve customer requests effectively.
- Strong time management: Demonstrated ability to plan and execute work autonomously, manage competing priorities, and maintain productivity with flexible scheduling.
Benefits & Perks
- Make your own hours work from home: Enjoy the flexibility to create a schedule that fits your lifestyle and commitments.
- Flexible scheduling: Whether you prefer part-time or full-time hours, design your workload around what suits you best.
- Competitive salary: Receive pay that reflects your skills and experience within a respected UK technology company.
- Remote work opportunity: Join a forward-thinking organization that embraces work-from-home as a standard, not an exception.
- Career growth: Access professional development resources and advancement paths to support your long-term goals.
- Work-life balance: Thrive in a role that respects your personal time, fostering both wellbeing and productivity.
Why Apply?
If you’re seeking a remote customer support role that genuinely puts flexibility and employee wellbeing first, this is the perfect opportunity to make a meaningful impact without sacrificing your personal life. You’ll be part of a company that values clear communication, collaboration, and continuous learning in an inclusive, friendly environment. Embrace a rewarding career where you can grow professionally while enjoying the freedom to make your own hours and work from home comfortably. Apply now to become an integral part of a supportive team driving excellence in customer care.