Are you searching for reliable mom jobs near me that offer flexibility and meaningful work from home? FamilyEcom Solutions, a trusted UK-based leader in e-commerce solutions designed for families and parents, is excited to welcome you to our team as a Remote Customer Support Specialist.
We understand the challenges stay-at-home moms face balancing family duties with professional ambitions. That’s why our role provides the perfect blend of professional growth and personal flexibility, tailored especially for moms seeking remote roles that fit their lifestyle. This role is designed to empower you — offering you a chance to support other families while working comfortably from your own home.
As part of FamilyEcom Solutions, you will engage in rewarding work that leverages your communication skills, customer service experience, and tech savvy, all within a warm, supportive environment that values inclusivity and work-life balance. If you’ve ever searched for jobs for stay at home moms near me and wished for a position that truly fits your schedule, look no further.
Responsibilities
- Respond promptly and clearly to customer inquiries via phone, email, and chat.
- Manage and resolve order issues or product questions ensuring customer satisfaction.
- Update and maintain accurate records using CRM software like Zendesk or Salesforce.
- Work independently to troubleshoot and escalate complex customer concerns as needed.
- Collaborate remotely with the support team to improve processes and customer care.
Qualifications
- Previous customer service experience, preferably in an e-commerce or retail setting.
- Strong verbal and written communication skills to interact clearly and professionally.
- Comfortable working independently and managing your own time effectively.
- Familiarity with CRM platforms such as Zendesk, Salesforce, or similar tools.
- Basic IT proficiency, including using common software and navigating online systems.
Benefits
- Remote work: Enjoy the freedom to work from your preferred environment.
- Flexible hours: Structure your work schedule around your family commitments.
- Competitive salary: We offer steady, fair pay for your valuable contributions.
- Paid training: Comprehensive onboarding and ongoing support to set you up for success.
- Supportive team environment: Join a community that respects and understands working parents.
- Career growth opportunities: Clear pathways to progress within our company as you develop your skills.
Why Apply
If you’ve been searching for “mom jobs near me” or “jobs for stay at home moms near me” that genuinely respect your family’s needs while offering fulfilling work, FamilyEcom Solutions is your ideal match. Here, you’re not just filling a role — you’re joining a family-friendly company that values your unique situation and supports your career ambitions.
We know that juggling childcare and professional work isn’t always easy. That’s why our remote customer support specialist position offers flexible hours, a collaborative yet independent working style, and a supportive management team that listens. Apply today and discover how a remote role with FamilyEcom Solutions can enhance both your career and your home life.