About Us
Intuitivex Solutions is a fast-growing tech startup based in the United Kingdom, committed to delivering intuitive and user-friendly customer experience solutions. We passionately believe in creating a workplace where professionalism meets approachability, fostering an inclusive and supportive culture that values work-life balance and empowers our team. We are currently looking for a dedicated Remote Customer Support Specialist to join us in a part time, flexible remote capacity, perfect for UK-based professionals seeking meaningful work alongside personal commitments.
Role Summary
As a Remote Customer Support Specialist at Intuitivex Solutions, you will play a key role in creating seamless customer interactions by providing clear, empathetic, and effective support. This is a part time flexible remote role designed to suit your lifestyle while contributing to a forward-thinking tech environment. If you value autonomy, professional growth, and a company culture that prioritises balance, this opportunity offers the perfect blend of challenge and flexibility.
Key Responsibilities
- Provide timely, clear, and helpful responses to customer inquiries via phone, email, and chat platforms, ensuring a positive remote customer experience.
- Manage and prioritize daily support tickets and requests within the CRM system, maintaining accurate documentation and status updates.
- Troubleshoot issues by identifying problems, offering solutions, and escalating complex cases when necessary, all while working remotely and managing your schedule effectively.
- Collaborate virtually with team members and other departments to share insights and improve overall customer satisfaction.
- Participate in continuous training sessions and contribute feedback to refine support processes and tools in a flexible working environment.
Qualifications & Skills
- Excellent written and verbal communication skills, with the ability to convey information clearly and thoughtfully.
- Previous experience working remotely, demonstrating strong time management and self-motivation.
- Proficiency with Customer Relationship Management (CRM) software and related digital tools.
- Solid customer service background with proven problem-solving abilities.
- Ability to adapt to flexible scheduling and maintain productivity independently.
Benefits & Perks
- Flexible part time hours tailored to fit your personal and professional life.
- Fully remote working arrangement, allowing you to work from anywhere in the UK.
- Competitive hourly rate reflecting your skills and commitment.
- Home office stipend to help you create a comfortable and productive workspace.
- A supportive company culture focused on work-life balance and professional growth.
- Opportunities for ongoing skill development through virtual training and collaborative projects.
Why Apply?
If you’re seeking a role where flexibility, meaningful work, and a supportive culture come together, Intuitivex Solutions offers a refreshing alternative to traditional jobs. Here, your contributions directly impact our customers and company growth.
We invest in the development of our team members, providing opportunities to enhance your skills while respecting your personal commitments. Working remotely doesn’t mean working alone; you will be part of an inclusive community that values collaboration and communication.
Take the step towards a balanced career with a company that values your time and talents. Apply today to become a key part of our journey in delivering exceptional customer experiences.
Join Intuitivex Solutions and redefine how customer support fits your life.