Job Title
Remote Part-Time Customer Support Specialist – Part-Time Jobs Atlanta Work From Home
Job Summary
Innovatech Solutions Ltd is a well-established technology provider focused on delivering innovative software and remote services to clients worldwide. We are currently offering a remote part-time customer support role ideal for skilled professionals residing in or around Atlanta. This position provides the flexibility of working from home while contributing to a fast-growing, collaborative company that values work-life balance. If you’re looking for remote part time jobs Atlanta with clear responsibilities and a supportive atmosphere, this opportunity is for you.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via email, chat, and phone.
- Use CRM software (e.g., Zendesk, Freshdesk) to log and track customer issues and resolutions.
- Troubleshoot and resolve basic software and service-related problems.
- Escalate complex issues to specialized teams, ensuring efficient follow-up.
- Maintain accurate records of communications and actions taken.
- Collaborate remotely with team members to share knowledge and improve customer experience.
- Manage scheduling effectively to meet agreed response times within flexible working hours.
Required Qualifications & Skills
- Proven customer support experience, ideally in a remote setting.
- Excellent written and verbal communication skills tailored to client interactions.
- Proficient with CRM platforms such as Zendesk or Freshdesk.
- Strong time management and organizational skills for managing flexible schedules.
- Ability to solve problems independently while knowing when to seek assistance.
- Comfortable working remotely with reliable internet and home office setup.
Benefits & Perks
- Flexible working hours suited to your personal and professional life.
- Competitive pay reflecting your skills and experience in part-time jobs Atlanta work from home.
- Health benefits available for part-time employees.
- Home office support to ensure a productive work environment.
- Access to career development and training opportunities.
- Work within a diverse, respectful, and inclusive team culture.
Why Join Us?
At Innovatech Solutions Ltd, we believe that a balanced approach to work brings out the best in our team. Our remote part-time customer support positions offer professionals in the Atlanta area a chance to join a UK-based company with a global outlook. You will benefit from genuine flexibility, competitive compensation, and opportunities for growth without sacrificing your personal time. We foster a culture of respect, collaboration, and continuous learning, making this a stable and rewarding place to build your career.
Application Instructions
To apply, please prepare your resume and a brief cover letter outlining your relevant experience. Submit these documents through the online application portal. We aim to review applications and respond within 10 business days. The entire hiring process can be completed remotely to accommodate your schedule. We look forward to welcoming you to Innovatech Solutions Ltd.