Remote Customer Support Specialist – Remote Jobs Augusta GA
At Innovatech Solutions, a forward-thinking tech startup based in Augusta, GA, we’re passionate about creating innovative technology and delivering exceptional customer experiences. Our team thrives on collaboration, diversity, and flexibility, providing a supportive, employee-centric culture where remote work is embraced for better work-life balance.
We are currently seeking a motivated Remote Customer Support Specialist to join our growing team. This fully remote position offers flexible hours that empower you to manage your workday, while remaining connected with a vibrant team dedicated to continuous learning and meaningful impact.
If you’re searching for remote jobs st augustine or similar opportunities, here’s your chance to contribute your communication and problem-solving skills in a role that values autonomy and career growth.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via CRM platforms.
- Use tools like Zendesk or Salesforce to manage and track customer cases.
- Identify and resolve customer issues while maintaining excellent service quality.
- Collaborate remotely with team members to improve the support process.
- Document customer interactions clearly and update support knowledge bases.
Qualifications
- Proven experience working remotely in customer support roles.
- Strong communication skills with an ability to convey information clearly and empathetically.
- Proficiency in CRM software such as Zendesk and Salesforce.
- Excellent problem-solving and time management abilities.
- Self-motivated and comfortable working independently in a fully remote setting.
Benefits
- Flexible working hours to support your personal schedule and work-life balance.
- Competitive salary reflecting your skills and experience.
- Comprehensive health insurance to keep you and your family covered.
- Opportunities for professional development and career advancement.
- 100% remote job position within a diverse and inclusive company culture.
Ready to take the next step? Join Innovatech Solutions and be part of a company that values your growth and wellbeing. Apply now to contribute your talents to an exciting remote job based in Augusta, GA!