Remote Customer Support Specialist – Remote Jobs Oshawa, Mississauga, Orillia & Orangeville
Are you a dedicated professional looking for a remote customer support role that offers flexibility and growth? Our established technology solutions company, with a strong focus on customer-centric digital products and a decade of industry experience, is searching for a Remote Customer Support Specialist. This role is perfect for candidates based in Oshawa or nearby communities such as Mississauga, Orillia, and Orangeville who are committed to delivering excellent service while enjoying the benefits of remote work.
We believe in fostering a collaborative and supportive culture where diversity and continuous learning are embraced. As part of our team, you’ll enjoy flexible working hours that help you maintain a healthy work-life balance, alongside a competitive salary and comprehensive health benefits. This position not only allows you to contribute meaningfully to our customers’ success but also provides clear pathways for career development and skill enhancement.
If you value clear, friendly communication and are eager to work with a company that invests in your growth, this role could be the next step in your career journey. Join us to experience a professional yet approachable environment that respects your time and talents while supporting your ambitions.
Key Responsibilities
- Deliver timely, accurate, and empathetic support to customers via email, phone, and chat platforms, ensuring high customer satisfaction.
- Utilize CRM software such as Salesforce or Zendesk to track and manage customer interactions, maintain records, and update case statuses efficiently.
- Diagnose and resolve customer issues by identifying root causes, providing practical solutions, or escalating when necessary.
- Collaborate with cross-functional teams, including product and technical departments, to communicate and resolve customer feedback and concerns.
- Manage multiple customer cases simultaneously while maintaining strong time management and organizational skills.
- Contribute to the ongoing improvement of customer service processes and knowledge base articles to enhance team performance.
- Participate in training sessions and continuous learning initiatives to stay updated on product features and industry best practices.
Qualifications
- Proven experience in a customer service or support role within a remote work environment.
- Proficiency with CRM platforms, especially Salesforce or Zendesk, is essential.
- Excellent written and verbal communication skills, with an ability to convey information clearly and professionally.
- Strong problem-solving skills and an ability to troubleshoot customer issues effectively.
- Exceptional time management skills, able to prioritize tasks and manage workload in a remote setting.
- Previous experience supporting customers in technological or digital product environments is preferred.
- Familiarity with remote work best practices and digital collaboration tools is an advantage.
Benefits & Perks
- Flexible working hours designed to support a strong work-life balance.
- Competitive salary package that reflects your skills and experience.
- Comprehensive health benefits including medical, dental, and vision coverage.
- Remote jobs Oshawa and surrounding locations including Mississauga, Orillia, and Orangeville – work from wherever suits you best.
- Clear career development pathways with ongoing training and professional growth opportunities.
- Supportive and inclusive company culture that values diversity and continuous learning.
- Opportunity to collaborate with experienced professionals in an established technology solutions provider with 10 years of industry expertise.
Why Apply?
Joining our team as a Remote Customer Support Specialist means becoming part of a company that values your contributions and invests in your career. You will enjoy meaningful work that empowers you to make a real difference in customers’ experiences while maintaining the flexibility to balance your personal commitments.
If you are based in Oshawa or one of the neighbouring areas like Mississauga, Orillia, or Orangeville, and want to work remotely with supportive leadership and opportunities for career advancement, we’d love to hear from you. Take the next step in your career with a company that appreciates your dedication and offers a positive, inclusive environment.