About the Role
ConnectServe Solutions Ltd is a well-established leader in the UK’s virtual jobs market, providing exceptional customer service solutions through innovative digital platforms. We pride ourselves on fostering a culture of reliability, inclusivity, and employee well-being. Our team members enjoy a balanced, supportive environment where professional growth and flexibility are prioritized.
We are currently seeking a Remote Customer Support Specialist to join our dedicated team. This role is perfect for UK-based professionals experienced in or interested in remote work, who value clear communication, meaningful engagement, and a career path with genuine progression opportunities within virtualjobs.
If you are looking for a role that combines expert customer service with the flexibility of remote working, ConnectServe Solutions offers a rewarding opportunity that puts your well-being and professional development at the forefront.
Key Responsibilities
- Provide timely and accurate customer support through digital channels, ensuring positive experiences in a virtual jobs remote environment.
- Use CRM software such as Zendesk to manage customer queries, track issues, and document interactions efficiently.
- Resolve customer concerns by employing strong problem-solving skills and clear communication to maintain high satisfaction levels.
- Manage workload effectively, balancing multiple tasks while adhering to flexible scheduling and virtual job requirements.
- Collaborate virtually with team members to share insights and contribute to continuous service improvement initiatives.
Essential Qualifications
- Excellent verbal and written communication skills tailored to remote customer interactions.
- Proven experience with CRM software tools, particularly Zendesk or equivalent platforms.
- Demonstrated ability to work independently in a remote setting with strong time management discipline.
- Prior customer service experience, ideally within virtual jobs remote roles or digital service environments.
- Strong problem-solving abilities and a proactive approach to handling challenges.
Benefits & Perks
- Fully remote role with flexible working hours to support a healthy work-life balance.
- Competitive salary package reflecting the virtual jobs remote market standards.
- Comprehensive health insurance and paid time off to support your well-being.
- Opportunities for ongoing professional development and career progression.
- A welcoming, inclusive team culture focused on mutual support and transparent communication.
Ready to Join Us?
If you’re a motivated UK-based professional looking for a rewarding virtual jobs remote customer support role, we’d love to hear from you. Apply today by submitting your CV and cover letter through our online portal, and take the next step in your customer service career with ConnectServe Solutions.