About the Role
We are partnering with a fast-growing London-headquartered tech startup that is changing the way digital communications work worldwide. Dedicated to delivering innovative and intuitive solutions, the company thrives on collaboration, diversity, and inclusivity, offering a vibrant culture where autonomy and continuous learning are valued. They are looking to hire a Remote Customer Success Manager who will work from anywhere across the UK, helping ensure clients not only succeed but excel in their use of the company’s platforms.
As a Remote Customer Success Manager, you will play a pivotal role in building long-lasting client relationships, guiding customers through their journey, and working closely with internal teams to enhance customer satisfaction. This is a unique chance to work flexibly while making a meaningful impact within a supportive and forward-thinking environment.
Key Responsibilities
- Manage and nurture ongoing client relationships by delivering proactive support and driving customer retention.
- Utilize CRM software (such as Salesforce or HubSpot) to track customer interactions, analyze data, and report on customer health metrics.
- Collaborate remotely with sales, product, and support teams to address client needs and resolve challenges efficiently.
- Identify upsell or cross-sell opportunities by understanding customer goals and providing tailored recommendations.
- Develop and execute onboarding plans that facilitate smooth adoption and maximize customers’ return on investment.
Qualifications
- Proven experience in customer success or client relationship management roles within the tech sector.
- Strong proficiency in CRM platforms such as Salesforce or HubSpot, with a track record of leveraging data to improve client outcomes.
- Excellent communication skills, capable of building trust and clearly articulating complex solutions to diverse audiences.
- Effective problem-solving abilities, with a proactive approach to identifying and resolving customer challenges remotely.
- Strong analytical mindset to interpret customer data and translate insights into actionable strategies.
Benefits & Perks
- Fully remote role offering the freedom to work from anywhere within the UK while maintaining a flexible schedule.
- Competitive salary package designed to reward your expertise and contribution.
- Comprehensive health benefits to support your wellbeing.
- Generous professional development budget encouraging you to grow your skills and career.
- Strong focus on work-life balance, empowering you to manage your time effectively.
- Inclusive, collaborative company culture that values diversity and authentic engagement.
Why Apply?
This opportunity is perfect for UK-based professionals who value flexible, remote work arrangements without compromising career development or team connection. The company’s culture emphasizes innovation and continuous improvement, encouraging every team member to contribute ideas and learn new skills. You’ll join a diverse and inclusive environment where your voice matters and personal growth is supported.
If you’re looking for a customer success role that combines autonomy, ongoing learning, and meaningful impact, this position offers all that and more. Join a company dedicated to revolutionizing digital communications while enjoying the benefits of work from anywhere jobs that respect your lifestyle and ambitions.
Take the next step in your career with a role designed around flexibility, professional growth, and a supportive culture that’s committed to your success.