Work from Home Jobs Los Angeles Remote – Remote Customer Support Specialist
At InnovateCommerce, we’re a fast-growing tech startup based in Los Angeles, building cutting-edge e-commerce platforms that empower businesses everywhere. Embracing a fully remote-first culture, we value transparency, collaboration, and continuous learning, creating a welcoming environment where every voice matters.
We’re looking for a Remote Customer Support Specialist to join our team. This is an exciting opportunity to work from home with flexible hours while directly influencing the experience our users have with our products. You’ll be part of a dynamic, inclusive community that supports your growth both professionally and personally.
As a key member of our support team, you will use your strong communication skills and problem-solving abilities to ensure our customers feel heard and supported. If you’re based in or around Los Angeles and seeking remote jobs Los Angeles that offer meaningful work with room to grow, this role is for you.
Responsibilities
- Respond promptly and effectively to customer inquiries via CRM platforms like Zendesk and Salesforce
- Collaborate remotely with cross-functional teams to resolve product and service issues
- Document customer interactions and feedback to help improve our e-commerce platforms
- Proactively identify recurring problems and suggest process enhancements
- Manage your time efficiently to meet support response goals and prioritize tasks
Qualifications
- Proven experience in customer service roles with strong communication skills
- Familiarity with CRM software such as Zendesk or Salesforce
- Excellent problem-solving skills and the ability to work independently in a remote setting
- Time management skills to balance multiple customer interactions effectively
- Comfortable working remotely and collaborating through digital tools
Benefits
- Work from home jobs Los Angeles with flexible scheduling to support your lifestyle
- Competitive salary and comprehensive health insurance plans
- Paid time off to recharge and maintain work-life balance
- Ongoing career development programs to grow your skills and advance your role
- Inclusive, supportive company culture that values transparency and collaboration
Ready to take the next step in your career with InnovateCommerce? Apply today and join our remote-first team committed to innovation and community.