Join Our Team as a Remote Medical Customer Service Representative
Are you passionate about healthcare and seeking flexible work from home medical jobs? Our well-established healthcare services company in the United Kingdom is looking for dedicated Remote Medical Customer Service Representatives to join our inclusive and supportive team. We specialise in delivering patient-focused and innovative telehealth solutions, ensuring that every interaction adds value and comfort to those seeking medical assistance.
Working remotely with us means you’ll benefit from a role designed to balance your personal and professional life, with comprehensive support from our UK-based team. This is an opportunity to be part of a trusted healthcare provider known not only for its ethical values but also for its commitment to continuous learning and career development.
Key Responsibilities
- Handle inbound and outbound telehealth customer service interactions, providing empathetic and clear communication to patients and healthcare providers.
- Accurately document patient information and communication details using electronic health records (EHR) systems.
- Support patients in navigating medical inquiries, appointment scheduling, and general healthcare service questions.
- Maintain confidentiality and comply with data protection regulations while managing sensitive medical information.
- Perform precise data entry tasks related to telehealth consultations and patient records.
- Work collaboratively with healthcare teams and administrative departments to ensure seamless patient support.
- Engage in ongoing training sessions to develop medical terminology knowledge and telehealth best practices.
Qualifications
- Mandatory Skills:
- Proficient knowledge of medical terminology and telehealth customer service processes.
- Excellent verbal and written communication skills, with a strong sense of empathy and patience.
- Experience with electronic health records (EHR) systems and accurate data entry.
- Preferred Skills:
- Previous experience working in telehealth or remote medical customer service roles.
- Familiarity with healthcare regulations and patient confidentiality standards within the UK.
Benefits of Joining Our Team
- Fully remote work from home medical jobs, giving you the freedom to balance your lifestyle.
- Flexible working hours that support your personal and family commitments.
- Competitive salary reflective of experience and qualifications.
- Comprehensive paid training to enhance your telehealth and medical customer service skills.
- Career progression opportunities within a stable and growing healthcare organisation.
- Access to a UK-based support team providing continuous guidance and assistance.
- Generous pension plan and health insurance options promoting your well-being.
Why Apply?
Joining us as a Remote Medical Customer Service Representative means becoming part of a company that values your contribution to patient care and professional growth. If you are looking for a meaningful, service-oriented remote medical job in the UK with strong ethical values, supportive leadership, and clear opportunities to develop your career, we encourage you to apply. Take the next step in your healthcare customer service journey with an organisation that prioritises work-life balance and invests in your success.
Apply today to embark on a rewarding remote career that makes a difference every day.